Shipping / Returns

We now offer free local delivery by bike courier for zones 1 and 2 in Montreal for orders of $30.00 or more. 

Zones 1 and 2 include postal codes beginning with H2J, H2L, H2T, H2V, H2W, H2X, H2Y, H2Z, H3A, H3B, H3C, H3G, H3H, H2S, H2G, H2H, H2K

Please do not choose this shipping option if you fall outside zone 1 or 2. Furthermore, you must be available during working hours to receive the package at the address or indicate where it may be safely dropped. Re-delivery will not be available with this service. 

 

SHIPPING

All orders are usually processed within 3-5 days unless specified (pre-orders or limited edition items and boxes may take longer). Sales or special promotions may extend processing times. 

We ship by Canada Post from Montreal, Quebec.

Shipping within Canada generally takes 2-10 business days and includes tracking. 

Free shipping is available for all orders over $100 CAD. 

All orders are processed in CAD. 

 

LOCAL PICK-UP

We are no longer offering local pick-up as an option.

  

RETURNS

Due to the nature of our products we can not accept returns. Scent is a very personal experience and we encourage you to purchase samples before committing to a full-size perfume. 

We will offer a replacement or a shop credit for defective or broken items only within 30 days of purchase. Please send us an email (info@lvnea.com) with any concerns about your purchase.

Samples cannot be returned.

 

LOST/UNRECEIVED PACKAGES 

We are not responsible for lost or undelivered parcels.

In the case of a lost or stolen package, we will open an investigation and file a claim with Canada Post. Please check with your local post office to ensure packages are not being held by them.

In the circumstances that Canada Post sees fit, an insurance fee will be refunded for the value of the package contents and shipping.